Manage agents conversations

Novu provides full observability for agent conversations. You can view and manage conversations in the Novu dashboard. To access the conversations, go to the Activity Feed page on the dashboard and switch to the Agent Conversations tab.

Conversation lifecycle

An agent conversation follows a simple state machine:

• Active — The conversation is ongoing. Messages increment the count, metadata can be updated, and lastActivityAt is refreshed.
• Resolved — The agent called ctx.resolve(). The onResolve handler fires, and an optional summary is stored. If the user sends another message, then the conversation automatically reopens.

Conversation observability

Every conversation is fully observable in the Novu dashboard. Navigate to your agent's detail page to see all conversations, their status, and a complete timeline of activity.

The dashboard shows:

• Conversation list — All conversations for the agent, with status (active / resolved), last message preview, message count, and last activity timestamp.
• Full message history — Every message exchanged between the user and the agent, including rich content (cards, markdown, files).
• Metadata — All key-value pairs set via ctx.metadata.set(), visible per conversation.
• Signal activity — A log of all signals fired (metadata changes, workflow triggers, resolve events).
• Participant details — Which subscribers and platform users are part of each conversation, with identity resolution status.
• Platform context — Which platform and thread the conversation is happening on.

Supported platforms